Refund policy
Return & Refund Policy
We want you to love your purchase. If something isn’t right, we’re here to help and will always do our best to make it right.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible at info@audreyscraftstudio.com so we can review the issue.
We accept returns, exchanges, or refunds for damaged items. Please reach out to us to discuss the situation, and we will work with you to find the best solution. Your satisfaction matters to us, and we will make every effort to ensure you are happy with your purchase.
Returns
We accept returns within 10 days of delivery. To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is also required.
Returns made for reasons other than an item arriving damaged, defective, or incorrect are subject to a 15% restocking fee. The fee will be deducted from the refund. Return shipping costs are the responsibility of the customer, and original shipping charges are nonrefundable.
To request a return, please contact us at info@audreyscraftstudio.com. All returns must be requested and approved before they are sent back. Items returned without prior authorization will not be accepted.
Exchanges
Exchanges may be approved within 10 days of delivery for items that are unused, undamaged, and returned in their original condition and packaging. Because each piece is handmade and one of a kind, all approved exchanges are subject to a 15% restocking fee. Customers are also responsible for return shipping and the shipping cost of the replacement item.The restocking fee will be deducted from the refund for the returned item.
Restocking fees and shipping costs do not apply if the item arrived damaged or defective.
Exceptions / Non-returnable Items
Certain items cannot be returned or exchanged, including:
- Custom or personalized products
- Perishable goods (such as food, flowers, or plants)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
If you have any questions about your item, feel free to reach out before purchasing.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@audreyscraftstudio.com
If you have any questions at all, don’t hesitate to reach out—we’re always happy to help.